Support Center
Answers to common questions about GetTableService. Can't find what you need? Reach out below and we'll get back to you.
Do I need an account to order?
No. You only need to enter your name and email address with your order, so the venue can identify it and you can get a receipt.
How do I pay?
You can pay by card through Stripe's secure payment page. Some venues also let you pay in person by card or contactless; you'll see that option at checkout if the venue offers it.
Something is wrong with my order. Who do I contact?
Please speak to the staff at the venue. They receive your order directly and can fix it, or refund you for any problem with the food or drinks.
I was charged but my order didn't go through.
Email us at hello@trianglecarrot.com with the venue name, the time of the order and the email address you used, and we'll look into it.
How do I delete my data?
Email us at hello@trianglecarrot.com with the email address you ordered with, and we'll delete your order details. Our Privacy Policy explains what we collect.
I run a venue. How do I get set up?
Download GetTableService for Host and create your venue account in the app. Then add your menu, and customers can start ordering.
I found a bug or the app crashed. What should I do?
Let us know what happened, your device model and OS version at hello@trianglecarrot.com. Screenshots help a lot too.
Get in touch with our team.
Send us a message and we'll respond as soon as we can, usually within 1-2 business days.