Support Center
Answers to common questions about MemoLingo. Can't find what you need? Reach out below and we'll get back to you.
Are MemoLingo's vocabulary packs a subscription?
No — each vocabulary pack is a one-time purchase, and the Complete Bundle (all packs) is also a one-time purchase. There's no subscription or recurring charge.
How do I restore a purchase?
Open the Library tab and tap the restore icon in the top bar. Purchases are tied to the Apple ID used at checkout, so make sure you're signed in with the same one.
Can I get a refund for a pack I bought by mistake?
Refunds are handled by Apple, not by us directly — request one at reportaproblem.apple.com using the Apple ID you purchased with.
Can I use MemoLingo offline?
Yes — all vocabulary packs are bundled with the app, so practice works fully offline. An internet connection is only needed to complete a purchase.
How do I reset my progress, streak, or XP?
There's currently no in-app reset option. Progress is stored locally on your device (not in a cloud account), so uninstalling and reinstalling the app will clear it. Any packs you've purchased can be recovered afterward with Restore Purchases.
How do I delete my data?
MemoLingo doesn't use accounts, and your progress is stored only on your device. Uninstalling the app removes it completely. The app also collects anonymous usage analytics through Google Analytics for Firebase. Our Privacy Policy explains what's collected. If you have any other privacy questions, email us below.
I found a bug or the app crashed. What should I do?
Let us know what happened, your device model, and OS version at hello@trianglecarrot.com — screenshots help a lot too.
Get in touch with our team.
Send us a message and we'll respond as soon as we can, usually within 1-2 business days.